| Q:
Are these really Genuine Factory Honda Accessories? |
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A:
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Yes, all items with "Genuine Factory Honda" at the start
of their description are Genuine Factory Honda Accessories, they are the same
accessories that any Honda dealer in the US sells, backed by Honda's
12/12,000 Warranty against defects at any dealership in the US.
- More Information -
All other items are backed by their manufactures individual warranties. |
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| Q:
Why do I have to have my shipping address on file with my credit card
company? |
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A:
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To
protect both the cardholder and ourselves from fraud we require that
the address the order is shipping to be on file with your credit card
company. Without that step it is far too easy for someone to place
an order using your card without your authorization or knowledge and
have it shipped to whatever address they like. |
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| Q:
My year or model isn't listed, do you have accessories for it? |
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A:
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We
currently only have accessories for the years listed online. To see
the full list of years and models we carry accessories for start at
the main page <CLICK HERE>. Click on
the links to the models and years from there. |
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| Q:
Do you accept other forms of payment? |
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A:
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We are only able to accept credit cards issued by US banks with matching
billing information. No money orders, no check, no paypal. |
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| Q:
Will the accessory fit on another year or model? |
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A:
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Honda doesn't provide any cross reference information for any of the
parts or accessories. We have no information on if an item might fit
another year or model. For safety and warranty reasons all accessories
are only sold for the years and models listed. Installing any item
on another year or model is not recommended, may be dangerous and
will void any warranty coverage. |
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| Q:
How can you sell them for so cheap if they are Genuine Factory Honda? |
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A:
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Honda has a suggested list price for all of their parts. The dealers
can price them however they want to and quite a few dealers will price
theirs above the list price. For our internet sales we discounted
the prices as low as we could go by treating all the internet sales
as though they were being purchased by a single customer (the same
way a large repair shop receives special pricing) |
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| Q:
Is there any type of discount if I place a large order? |
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A:
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No, since our pricing is based on the quantity of orders placed over
the internet as a whole. We aren't able to offer additional discounts
on individual orders. |
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| Q:
Can I pick up my order to save on shipping? |
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A:
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No, we aren't setup for will call orders. All orders must be shipped. |
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| Q:
How difficult are they to install? Are Instructions Included? |
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A:
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We can't judge how difficult any item will be for an individual to
install so in the descriptions for each item there is a link to "View
Installation Instructions". The instructions are in Adobe PDF
format. To view them you will need the Adobe Acrobat Reader. It can
be downloaded for free at: www.Adobe.com
If you don't see a link for instructions just email
me and I'll get them for you asap. We also do include copies of the
installation instructions for the accessories with every order (maintenance
parts and items noted as requiring a custom install do not include
installation instructions). We strongly recommend that you view
the installation instructions prior to ordering. |
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| Q:
I can't view the instructions on my computer. What do I do? |
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A:
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To view them you will need the Adobe Acrobat Reader. It can be downloaded
for free at: www.Adobe.com.
Keep in mind that some of the instruction files are
quite large and will take awhile to download enough that your computer
is able to display them. |
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| Q:
Do you have other parts or accessories available? |
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A:
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We
currently only have the items that are listed online available. If
there are other items you would like to suggest that we carry please
email us. We
can't give you a quote, however if there is enough interest in specific
items we can look into adding them to the site. |
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| Q:
Will I be charged sales tax on my order? |
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A:
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Only on orders being shipped to California addresses. Since
we are located in California we are required to charge 7.75% tax
on those shipments. It will be added to the total on those orders. |
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| Q:
I have a California resale number, do I have to pay sales tax? |
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A:
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We are only able to do retail sales, we aren't setup for any wholesale
so all orders shipping within California will have sales tax added. |
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| Q:
What if my order is damaged on its way to me? |
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A:
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Although years of shipping accessories has taught us how to best package
them to ensure that they arrive in perfect shape it is still a possibility
that the shipper may damage an item in transit. If you receive a damaged
item notify us immediately by
email and hold onto the item and all of the original packaging.
We will handle the claim with the shipper and also handle getting
you a replacement. |
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| Q:
Can you ship to my country? |
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A:
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We don't ship outside of the 50 United States. Shipping
Information The accessories we sell are only designed
for US market vehicles. If an item is shipped outside the US
by a 3rd party for you we are unable to provide warranty coverage
or service for the accessories in any way. Payment must be made with
a credit card issued by a US bank with matching address information
on file. |
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| Q:
What if there is an error with the price or a glitch in the shopping
cart causes it to register incorrectly. |
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A:
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We can only honor the posted price on the website. In the event of
an error with the listing in your shopping cart or online invoice
we will hold the order and contact you with the corrected information
and will not proceed with the order until we hear back from you. |
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| Q:
How private is the information I supply online? |
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A:
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We respect your privacy and we don't release any of your information
to 3rd parties or use any of the information for anything other than
processing your order. Your order information is encrypted for safe
transmission over the internet. View our Privacy Policy HERE |
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Note:
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We do reserve the right to refuse to process an order for any reason. |
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